Refund Policy
Replacement Policy
Last updated: 01 April 2025
Thank you for shopping at gracebyhaya.com.
If you receive a product that is damaged, missing, or incorrect, we’re here to help. Please review our Replacement Policy below.
Interpretation and Definitions
Interpretation
Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether in singular or plural form.
Definitions
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Company (referred to as "the Company", "We", "Us" or "Our") refers to Grace By Haya.
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Goods refers to the items offered for sale.
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Orders means a request by you to purchase goods from us.
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Website refers to gracebyhaya.com
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You means the individual accessing or using the service, or the company/legal entity on whose behalf they are doing so.
Replacement Eligibility
You are eligible for a replacement only in the following cases:
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The item you received is damaged
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Items are missing from your order
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You received the wrong item
To be eligible for a replacement:
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You must contact us within 14 days of receiving your order.
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The item must be unused and in its original packaging.
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Proof of damage, missing, or incorrect item (e.g., photos or videos) must be provided.
How to Request a Replacement
Please send us an email with the following information:
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Your order number
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A description of the issue
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Photo(s) of the item and packaging (if applicable)
📧 Email: basherhaya12@gmail.com
We will assess your request and respond within 2–5 business days.
Important Notes
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No refunds are provided under this policy.
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We do not accept returns or offer replacements for items damaged due to misuse or normal wear and tear.
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Replacements are subject to stock availability.
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We may request that you return the item before issuing a replacement.
Contact Us
If you have any questions about this policy, feel free to reach out:
📧 basherhaya12@gmail.com